FAQ's

• What vehicles do you have?

  We have a range of vehicles to suit your needs. You can choose from saloon (up to 4 passengers), estate (up to 4 passengers and extra luggage space), MPV (up to 6 passengers), executive cars, Minivans, Minibuses and Coaches.

• What areas do you cover?

  Jewels Airport Transfers specialises in pre-booked air and seaport transfers and other longer journeys throughout the whole of mainland UK.

   

• How do you count passengers ?

  We count passengers as the total number of persons travelling including children and infants.

• How much luggage can I take?

  The luggage space varies across different types of vehicles. The amount of luggage permitted on a certain vehicle is mentioned during the booking process both online and over the phone. We have a range of vehicles to choose from so you can select a larger vehicle such as an MPV if you have a large amount of luggage.

• Do you have to have an infant or baby or child or booster seat?

  No, as its not mandatory in the minicabs. However, should you require one do let us know in the booking form and we will try our best but its not guranteed.
  Most airlines will allow you to use your own child seat on board their aircraft
  In most cases, the following criteria will apply
  An infant is a child less than two years old. (Children aged 2 and over are not permitted to use an Infant car seat onboard)
  If you would like to use your own car seat, it must:

  • ?Be designed to be secured by means of a normal aircraft single lap strap 
  • Have a separate 5-point restraining harness 
  • Not exceed the dimensions of the aircraft seat, and should fit into an area of 43cm x 43cm (17.ins x 17ins) 
  • Must be secured to its host seat at all times of the flight 
  • Must not require the use of a three-point harness to secure it to the aircraft seat.
  • Rear facing car seats are not allowed
  • If for any reason your car seat cannot be fully secured, it may have to be placed in the hold. In these circumstances, your infant will have to be secured to your lap whenever the seat belt sign comes on

  As is the case with pushchairs, child car seats are classed by airlines as essential extras, so If the airline will not let you use your child seat during the flight, they will generally allow it to be carried in the hold with no extra charge.

  * We would always advise passengers to check with the airline whilst making your booking.

• What if the flight is early or delayed?

  There is no extra charges if your flight is early or delayed as we continuously monitor the status of your flight and work on the basis of confirmed arrival times.

• What happens if my flight is cancelled?

  Contact us as soon as possible on +44 (0) 020 33 22 77 23. In this case, we will not have despatched a driver since the status of your flight will have been monitored by us. We will place your booking on hold for 24 hours and you can re-book your transfer at no extra cost within this period.

  Please note that failure to get in touch within 24 hours of flight cancellation will result in no refund.

• Where do I meet my driver when I land?

  Your driver will meet you in the arrival hall with your name board. If you do not opt for meet and greet service, then please contact your driver on the number provided and coordinate a meeting point with the driver. Alternatively, you can contact our customer support team on +44 (0) 20 33 22 77 23 if you find any difficulties. 

• What if I cannot locate my driver?

  Call our 24hr support line on +44 (0) 20 33 22 77 23, quoting your transfer reference number or your name and our experienced staff will be able to assist.

• What if I miss my flight?

  Contact us as soon as possible on +44 (0) 20 33 22 77 23. We will arrange your transfer for a new date/time free of charge as long as the driver has not been dispatched. If you fail to inform us, this will result in full charge.